• What is the Communications Package?

• How to Place Calls Using the Dialer

• How to Create a Lead Source With the Communications Package

• How to Send SMS Messages Using the Communications Package

• How to Create Leads From Contacts

• How to Add Notes During Calls

• What is Shotgun Lead Distribution?

• How to Edit Lead Information

• Lead Assignment for End Users

• How to Access the Activity Log

• How to Add Contacts to Journeys in the Call Queue

• How to View Opportunity Details

• Call Recording and History

• How to Use the Call Queue

• How to Log Outcomes in the Call Queue

• How to View Lead Detail Information

• Preferred Number in Dialer Feature

• How to Call Contacts in the Call Queue

• What is the Preferred Dialer Number?

• How Do I Add Preferred Numbers to My Contact Information?

• How to Choose Your Preferred Dialer Number

• How to Receive Calls

• How to Edit Opportunity Details

• How to View Contact Details and History in the Call Queue

• How to Email Contacts in the Call Queue

• Call Recording Transcriptions

• How to Take Admin Actions on Contacts in the Call Queue

• What is User Availability?

• How to Change My Availability Toggle

• How to Receive Inbound Call Campaign Leads