NOTE: The dialer feature in Total Expert is no longer available to new customers. These instructions remain valid for users who still have access.
Note
Your organization must have the communications package dialer enabled to participate in shotgun lead distribution.
Shotgun distribution is a term used to describe simultaneous lead distribution. Each user gets notified of the incoming lead phone call through the dialer at the same time when a lead reaches out. The first user to answer and accept the call wins and is assigned to that lead.