Note
- Every user has access to the Total Expert Help Desk ticket submission automatically.
- Access can expire. Please reach out to support@totalexpert.com if you are having difficulties.
- Only administrators can track and view submitted tickets.
- Only submit tickets to the portal that are both high in priority and complexity. Click HERE to learn more about all our Support resources that you can leverage.
- Navigate to your Total Expert Account.
- In the top right corner of the page, click on the question mark icon > Help Desk.
- A new page appears.
- In the top right corner of the Help Desk, click on Submit Ticket.
- Input the following information:
- Requestor Email
- Name
- Subject
- Description (add attachments if needed)
- Priority
- Click Submit when finished.
