How to Submit a Support Ticket Through the Help Desk Portal

Note

• Every user has access to the Total Expert Help Desk ticket submission automatically.
• Access can expire. Please reach out to [email protected] if you are having difficulties. 
• Only administrators can track and view submitted tickets.
• Only submit tickets to the portal that are both high in priority and complexity. Click HERE to learn more about all our Support resources that you can leverage. 

1. Navigate to your Total Expert Account. 
2. In the top right corner of the page, click on the question mark icon > Help Desk. 
   • A new page appears. 
3. In the top right corner of the Help Desk, click on Submit Ticket. 
4. Input the following information:
   • Requestor Email
   • Name
   • Subject
   • Description (add attachments if needed)
   • Priority
5. Click Submit when finished.