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How to Opt Contacts Out of SMS Messages

Warning
This action cannot be undone. 

  • You can also choose at any time to opt out of receiving SMS messages by texting "STOP"
  • You can text "START" to the number you opted out of to re-subscribe to messages. 


  1. On the left navigation, click Leads & Contacts > Contacts.
  2. Use the search bar to quickly find your contact(s).
    • Search by name, email, or phone number.
  3. Check the box next to the contact name. 
  4. Click Actions > Update contact preferences > Opt out of SMS
    • A pop-up box appears. 
  5. Click Ok to confirm.

 

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