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  - How to Add Contacts to a Journey
  - How to Send BombBomb Videos to Contacts (Basic Integration)
  - How to Send Text Message Opt-In Request to Contacts
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  - How to Send Emails to Contacts in Bulk
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  - How to Remove a Contact From a Journey
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  - How to Add Notes to Contacts
  - How to Edit Contact Information
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  - How to Opt Contacts Out of SMS Messages
- Contact Simulations
  - Global Search Contact and Visibility - Simulation
  - Create Folders & Tags - Simulation
  - Delete Folders and Tags - Simulation
  - Do Not Contact - Simulation
  - Downloading Weekly and Monthly Reports - Simulation
  - Save and Edit Contact List - Simulation
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  - Video File Size - Lesson
  - My Contacts - Simulation
  - Global Contact Search and Visibility - Simulation
  - Create a New Contact - Simulation
- Contact Overview and Guides
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  - Create a Lead from the Contact Record - Feature Overview
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  - My Contacts
  - How to Create a Lead from a Contact Record - Feature Overview
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  - Engage SMS Feature Summary
  - Pipeline Views Feature Overview - Simulation
  - Sharing and Assigning Contacts
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  - Copying and Editing Standard Focused Views - Simulation
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  - Editing a Standard Focused View - Simulation
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  - Getting Started With Focused View
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  - Listing Insights FAQ
  - What Are Listing Insights?
  - How Can I See Listing Insights Within Contact Records?
- Listing Insight Overview and Guide
  - Listing Insights
  - Listing Insight Alert - Feature Overview
- Contact Groups
  - Contact Groups FAQ
  - How to Create Smart Groups
  - How to Create Manual Groups
  - How to Add Contacts to Groups in Bulk
  - How to Send Emails to Groups
  - What Are Groups?
  - How to Edit Groups
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  - How to Remove Individual Contacts From a Group
  - How to Delete a Group
  - How to Make Groups Available to all Organization Users
  - How to Work With Organization-Wide Groups
- Communications
  - What is the Communications Package?
  - How to Place Calls Using the Dialer
  - How to Create a Lead Source With the Communications Package
  - How to Send SMS Messages Using the Communications Package
  - How to Create Leads From Contacts
  - How to Add Notes During Calls
  - What is Shotgun Lead Distribution?
  - How to Edit Lead Information
  - Lead Assignment for End Users
  - How to Access the Activity Log
  - How to Add Contacts to Journeys in the Call Queue
  - How to View Opportunity Details
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  - How to Use the Call Queue
  - How to Log Outcomes in the Call Queue
  - How to View Lead Detail Information
  - Preferred Number in Dialer Feature
  - How to Call Contacts in the Call Queue
  - What is the Preferred Dialer Number?
  - How Do I Add Preferred Numbers to My Contact Information?
  - How to Choose Your Preferred Dialer Number
  - How to Receive Calls
  - How to Edit Opportunity Details
  - How to View Contact Details and History in the Call Queue
  - How to Email Contacts in the Call Queue
  - Call Recording Transcriptions
  - How to Take Admin Actions on Contacts in the Call Queue
  - What is User Availability?
  - How to Change My Availability Toggle
  - How to Receive Inbound Call Campaign Leads
- Communication Simulations
  - Call Queue Basics - Interactive Simulation
  - Call Queue for End Users - Simulation
  - Communications Companion Course - Simulation
  - Creating a Claimable Leads Queue - Simulation
  - Preferred Dialer - Simulation
  - Using a Claimable Leads Queue - Simulation
  - Using the Drop Voicemail Feature - Simulation
- Communication Overview and Guides
  - Communications Feature Overview
  - Preferred Dialer for Communications Package
  - Call Transcription
  - Preferred Dialer
  - Engage SMS
  - Engage SMS: Provisioning and Deprovisioning Numbers
- Custom Field Overview and Guides
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- Recruiting
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- Tasks
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- Pipeline Views
  - How to Use Organization Pipeline Tabs
  - How to Add and Manage New Pipeline Tabs
- Pipeline Views Simulations
  - Creating and Managing Pipeline Views for Marketing Admins - Simulation
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- Pipeline View Overviews and Guides
  - Organization Level Pipeline Views - Best Practice Framework and Views
Customer Intelligence (CI)
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  - How to Choose Contacts to Monitor - Credit Improvement Alerts
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How to Add Contacts to Journeys in the Call Queue

Modified on: Thu, May 19, 2022 at 10:10 AM

On the left navigation, click Leads & Contacts > Call Queue.
Under the Standard sub page, click on the name of the contact.
On the right side of the page, click Actions > Configure Journeys.
- A slide out page appears.
- If the contact is currently in a journey, the active journey appears.
Click Add Journey.
Choose a journey from the drop down menu.
(Optional) Choose a co-marketer.
Select a trigger to start the journey.
Click Save.