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Customer Intelligence - Rate Alert Journey

Click HERE to view Expert Content Strategy Guide - CI Rate Alert in a new tab.


Click HERE to download a PowerPoint version of this file.


Summary


This campaign targets homeowners who have mortgage rates higher than the market

indices. It invites the homeowner to consider: equity position, value review, potential

effects of a HELOC reset, and whether they can stop paying mortgage insurance. This

campaign keeps loan officer and company in front of refinance prospects with relevant

information. Triggered by the CI: Rate Alert, this campaign spans 4 months, contains 9

emails and 3 SMS messages.


*All communications should be reviewed prior to initiating the journey.



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