My Co-Marketing Partner Can't Find the Invitation I Sent

Try having your co-marketing partner double check their spam or junk folders. If it's still not there, try resending the email again. Click HERE to read how. 


Why Has My Co-Marketing Partner Not Accepted My Invitation?

Double check that the email address you sent the invite to is correct, then try and call your co-marketer to see if the email got lost in their spam or junk folder. If you still can't find it, try deleting and resending the invitation you sent. 


Do Co-Marketers Get Notifications to Create Their Accounts?

Yes, they do! Co-marketing partners receive reminder emails to both register and finish their account setup. These reminder emails are sent 3 days after and then 7 days after the initial invitation was sent. 


Do All of My Co-Marketing Partners Need an Account? 

Yes. Every co-marketing partner will need to accept the invitation to setup an account. 


Can I Re-Invite a Co-Marketing Partner After I Remove the Connection?

Yes, you can! Just invite that same contact again to co-market with you. Click HERE to read how. 


My Partners' Listings Do Not Show Up Automatically When Creating Marketing Assets

This usually happens when your co-marketing partner enters the incorrect MLS Agent ID or MLS Association information. Feel free to reach out to Support@TotalExpert.com for assistance. 


I'm Not Receiving Listing Alerts From My Partner

Please confirm that your co-marketing partner has entered the correct MLS Agent ID and has selected their MLS Association. Feel free to reach out to Support@TotalExpert.com for assistance. 


How Do I Allow For My Co-Marketing Partners to Update My Account?

There are two areas on the platform where you need to check off the ability for a co-marketer to update your account. Click HERE to learn more. 


Can I Update a Co-Marketer's Email Address on Their Profile?

No. Updating an email address for a co-marketer is not allowed due to the potential login security risk. 


Your co-marketer will need to reach out directly to Support@TotalExpert.com for assistance, or they can update their account settings. Click HERE to learn more. 


Why is My Co-Marketer Brought to the Login Page When They Click on the Co-Marketing Link?

This means that your co-marketing partner already has a Total Expert account. They will need to login to their TE account to become connected. 


If your partner does not remember their login password, there is a Forgot Password button they can click. Once their password is changed, have them click on the co-marketing link again to connect.