August 13, 2025

As we move toward the end of summer, this release brings enhancements that deepen your impact, sharpen your workflows, and connect your technology stack more intelligently than ever before. Whether you’re on the go, running campaigns, or optimizing your team’s productivity, this release is packed with updates designed to keep you focused on what matters most: building lifelong customer relationships.

Looking ahead, we’re excited about the work we have underway. Engage SMS will soon support email notifications, call forwarding, and enhanced reporting. Our AI Sales Assistant continues to evolve in partnership with clients including solutions tailored to both retail and call center use cases. Development on our next-generation Encompass integration is on track for October, and Lead Management continues to progress, focused on helping lenders respond faster and convert more opportunities. We look forward to sharing more soon.

📌 Watch for the “⭐” icon. These features specifically benefit loan officers.

Platform Enhancements

Automating data delivery across your ecosystem.

Journey-Based Push Loan Action Now Available with Outbound Data Connector

We’ve added a highly requested enhancement to the Outbound Data Connector: the ability to trigger a Push Loan action directly within a Journey. This new capability enables automation of loan data delivery for use with conversational AI tools, content providers, and our integration partners.

Previously available only from the loan action menu, Push Loan is now available as a Journey Action, providing greater flexibility and scalability in your automation workflows. 

Please consult with Total Expert before implementing this new feature to ensure compatibility with your external vender.

Mobile App Enhancements

Empowering loan officers to manage activity logs with greater accuracy and flexibility

⭐ Delete Outcomes and Notes on Mobile

Loan officers can now delete logged notes and outcomes directly from the mobile app. Whether a note was added in error or an outcome was incorrectly assigned, users can easily remove these entries to keep their records clean and accurate. A confirmation prompt ensures that deletions are intentional, as removed items are also purged from the activity log on the web.

Highlights

• Notes: Ability to delete a note from the mobile app
• Outcomes: Ability to delete an outcome logged for a user
• User Safeguards: Warning message prompts user confirmation before deletion

Be sure you're using the latest version of the Mobile App.

Reporting & Analytics

Unlocking performance insights at scale with the Sales Manager Dashboard

Sales Manager Dashboard Now in Open Beta

The Sales Manager Dashboard has officially moved out of Closed Beta and is now in Open Beta for all clients. Designed to empower sales leaders with real-time insights and actionable analytics, this release brings a trio of dashboards purpose-built to improve productivity, accountability, and performance across your lending teams.

Highlights:

• User Activity: Understand platform usage through login data, email performance, and task creation and completion details, drillable for deeper engagement insights.
• Sales Performance & Production: Track your team’s full pipeline, from created to funded loans, and explore loan production by loan officer and referral partner with drillable details for each stage.
• Customer Intelligence: Analyze conversion metrics by platform user, uncover top performers, and view loan production tied to alerts and contact activity.

Sales Manager Dashboard is now available for specific embedded analytics users, including Marketing Admin User Roles and any User Roles with 'Sales Manager,' 'Branch,' 'Team,' or 'Regional' in the description. If there are user roles in your organization that do not align with this criteria and should have access to the Sales Manager Dashboard, please reach out to your CSM.

Expert Content

Pre-built journeys and templates to fuel meaningful engagement

This release brings a fresh set of plug-and-play marketing assets tailored to help loan officers and financial professionals better serve niche audiences and build long-term relationships.

Included in this release

• Self-Serve Postcard Templates: Admins can now duplicate and customize new postcard templates for use in direct mail, non-direct mail, and EDDM campaigns. These templates extend your ability to deliver cohesive omnichannel marketing with ease.
  View the Strategy Guide →
• Insurance B2B Lead Nurture Journey: A warm lead nurture wireframe designed for insurance audiences. This journey includes subject lines, talking points, and recommended themes for each email, customizable for the industries and partners you serve.
  View the Strategy Guide →
• Insurance: Medicare IEP Journey: Use this journey to educate and engage with prospective Medicare enrollees as they approach age 65. The journey begins 6 months prior to the contact's 65th birthday and includes educational content on your services and Medicare expertise.
  View the Strategy Guide →

Integrations

Listing-based marketing that accelerates engagement 

⭐ Automated Marketing Packages Entering Beta

Integrated Design Studio will soon feature Automated Marketing Packages that make it easy for loan officers to stay ahead of new opportunities faster than ever. When a connected co-marketing partner publishes a new listing to the MLS, a pre-built marketing kit will be automatically generated. Marketing kits will include customized, co-branded content that is immediately ready for the loan officer to share.

What will be Included

• Auto-generated marketing packages tied to MLS listing events
• Co-branded flyers, postcards, and social graphics
• Compliance-friendly templates that are easy to customize
• Seamless delivery to the loan officer's dashboard

This new capability will ensure your team will always ready to promote listings, engage agents, and build relationships, without slowing down their day. 

If you’re organization currently uses Integrated Design Studio, ask how you can be added to the Automated Marketing Packages beta.

Advancing compliant communication with integrated TCPA consent collection.

⭐ nCino/SimpleNexus SMS Opt-In Integration

This update enhances the way loan officers using nCino’s (SimpleNexus) digital app capture and pass SMS opt-in consent into Total Expert.

This is an optional feature that allows customers to collect TCPA-compliant SMS consent via their POS application and sync it directly to Total Expert via API. It ensures borrowers are properly opted in and allows organizations to leverage SMS and voice communication automation confidently.

Highlights

• Consent is collected in nCino’s digital app (no custom form required)
• Consent and opt-out data syncs to Total Expert in real-time
• Beta group currently live, with broader availability launching in August
• No new dev work needed by customers—just an implementation update
• Differentiator: Only POS integration currently offering this level of automated TCPA capture

This is currently a Partner Beta as nCino is responsible for rolling this out to Total Expert clients.

Transform more leads into closings, without ever leaving Total Expert.

⭐ CredEvolv

As part of the Expert Partner Network, CredEvolv, helps lenders engage and convert credit-challenged borrowers by providing automated tools for credit improvement, tracking, and timely re-engagement.

Lenders can seamlessly guide consumers from “not yet ready” to “mortgage-ready” using real-time credit progress data, all within the Total Expert platform. This empowers loan officers to stay connected and supportive throughout the credit improvement journey.

Key Benefits

• Real-time credit progress tracking to monitor consumer improvement
• Automated re-engagement when consumers hit key credit milestones
• Proven 20%+ lift in closed loans when best practices are applied

This partnership enables your team to scale credit-building support while maintaining a personal, data-driven approach to lead nurturing. It’s another way we’re helping you turn more “no for now” into “yes to close.”

Small Wins. Big Impact.

Sometimes the smallest enhancements make the biggest difference in your daily workflow.

This release includes targeted improvements across rate quotes, Engage SMS, content creation, and system performance that collectively reduce friction and boost productivity.

Included in this release

⭐ Rate Quote Enhancements

• Enhanced Geographic Accuracy in Polly Pricing: Polly pricing requests now include both county FIPS codes and full street addresses (when available) for flyers. These updates improve loan product match accuracy by incorporating more precise location data.
• Track Quote Activity in Pipeline Views: A new Quote Created Date column is available in Pipeline Views for users with Quotes and Rate functionality. This helps loan officers compare when a quote was created relative to their last outreach, offering stronger visibility into engagement recency.
• Added Fields For Better Searching: To provide deeper insights and more refined product matching, new fields for Prepayment Penalty Term and DSCR Income Verification have been added to the PPE search tools.
• Clear Indicators for Expired Quotes: When a quote expires, the Quote Created Date column in Pipeline Views will now reflect that status with a visual indicator. Users hovering over the icon will see a tooltip explaining that the quote is no longer valid, helping prevent confusion when reviewing stale engagement timelines.
• Optimal Blue Lead Source Enhancements: To improve the output of pricing requests using Optimal Blue, a new Source field has been added to the PPE Defaults page. This ensures the required “leadSource” field is reliably delivered when configured, preventing scenarios where missing data would not produce pricing results.
  

⭐ Engage SMS Improvements

• Improved Chat Widget Experience: Users now benefit from a consistent and reliable experience when sending opt-in requests from Communication Preferences, as the chat widget launches directly. Additionally, display limitations have been resolved across major browsers and mobile devices, ensuring the widget is fully visible regardless of zoom level.

Content Enhancements

• ⭐ Dynamic Link Selection for Video Social Posts: Video posts now support the same dynamic URL selection as image-based posts.
• Email Builder: Dynamic Email & Phone Fields: Marketers can now insert sender or co-marketer dynamic email and phone contact fields as clickable buttons.
• Email Builder: Context-Aware Labeling: The link label in the Email Builder now dynamically updates to reflect the selected link type (e.g., Phone Number, Email Address) improving clarity for admins configuring content..

System & Admin Utilities

• Co-Marketer Profile Role Validation: Added logic to prevent accidental role changes when associating existing users as co-marketing partners.
• Restore Lead Opportunity Stages: Default opportunity stages were reinstated to preserve system integrity.
• Bulk Contact Deletion Safety Check: Contacts linked to active accounts are now protected from being deleted via bulk actions.
• Performance Optimization: Improved performance in the ContactLookupService for environments with millions of records.

Wrap Up

These enhancements reflect our ongoing commitment to creating a more powerful, intuitive experience for every user. From scalable integrations to meaningful workflow improvements, we’re helping you grow with confidence, every step of the way.

Plus, we’re only a few months away from our annual user conference, Accelerate, where innovation takes center stage. Join peers, partners, and the Total Expert team to dive into the latest strategies, tools, and success stories shaping the future of lending and financial services. It’s your opportunity to connect, collaborate, and leave inspired with new ways to drive growth.

We’re thrilled to continue building with you and can’t wait to share what’s coming next. In the meantime, share feedback with our team and start putting these updates to work across your business.

Thanks for being part of the Total Expert community.