How to Drop Pre Recorded Voicemails to Customers

NOTE: The dialer feature in Total Expert is no longer available to new customers. These instructions remain valid for users who still have access.

• This feature allows you to leave a pre-recorded message when the recipient's voicemail picks up. 

Create Drop Voicemail Message

1. In the top navigation bar, click your account name > Manage Voicemail.
2. Under Manage Voicemail, click the Drop Message tab. 
3. Click + Add a voicemail drop message. 
   • A pop-up appears. 
4. Clicking on the Record button allows you to record your message.
5. Clicking the Stop button stops the recording. 
   • Note: Recordings cannot exceed one minute.
6. (Optional) Click Play Recording to hear a playback. 
7. Enter a name for the message. 
8. Click Save Message.
   • You have the option to choose which message is your default after more than one message is recorded.

Drop Message to Contact

1. Place a call using the dialer. Click HERE to learn more. 
2. When the recipient's voicemail picks up, use the Voicemail Drop to choose a voicemail. 
3. Click Drop Message when done.