Note: Starting with the October 2026 release, this page has been converted from PDF to a standard documentation page to make it easier for agents to access and use.
The information presented in the following sections corresponds to the collapsible sections on the Reporting Center page of Total Expert. Navigate to Reporting & Analytics → Reporting Center to view this page, then expand each section to see the templates in that section. The templates you can use to create reports there are described in the corresponding sections below.
For any template, click the Select button to open a box where you can provide a name for your report before triggering it to begin. Some templates also have parameters to select, such as a date range. Any parameters of this type are described in a Parameters table in the corresponding sections below.
Each template returns a report that includes 1 or more files. You can view these results by clicking the My Reports tab on the Reporting Center page. Click the name of a completed report to open a box where you can download any files associated with that report. A listing of the columns included in each output file is provided in the corresponding sections below.
Tags listed with each template can help you filter the list via the search tool on the Reporting Center page to help you find that template.
Sections
Audits and EBRs
This section has the following templates:
- Email, Print, Sites State Audit Report - User License State
Email, Print, Sites State Audit Report - User License State
This template includes a series of reports that support state-specific compliance audit requests, enabling you to respond faster to these requests. These reports provide the contact-level or asset-level detail associated with the users licensed in the state you specify in the parameters.
Common use cases include: external audits; internal audits; finding contact- and asset-level detail
The reports in this template include 1 row per email sent, print piece created, social post, print order, print download, or single property site/lead capture app.
Included Reports
- Emails Sent
- Print and Social Created
- Social Pieces Posted
- Print Orders
- Print Downloads
- Single Property Sites and Lead Capture Apps
Tags
- Audit
- Social
- Sites
Parameters
| Parameter | Description | Data Type |
|---|---|---|
audit_start_time | Starting timestamp of the audit. | timestamp |
audit_end_time | Ending timestamp of the audit. | timestamp |
audit_state | User’s state | string |
Report Files
Emails Sent
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
state |
user_licenses |
user_teams |
email_id |
email_name |
subject |
email_type |
campaign_id |
campaign_name |
email_file |
recipient_lead_id |
recipient_f_name |
recipient_l_name |
recipient_email |
recipient_state |
send_date |
is_sent |
is_delivered |
is_opened |
open_count |
opened_date |
link_clicked |
link_clicked_date |
link_clicked_url |
is_failed |
is_suppressed |
is_bounced |
is_unsubscribed |
is_complained |
Print and Social Created
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
state |
user_licenses |
user_teams |
media_id |
media_status |
media_name |
media_type |
saved_media_name |
saved_media_status |
URL |
created_on |
Social Pieces Posted
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
state |
user_licenses |
user_teams |
media_id |
media_status |
media_name |
media_type |
saved_media_name |
post_message |
post_date |
removal_date |
on_network |
network_posted_to |
preview_image |
Print Orders
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
state |
user_licenses |
user_teams |
media_id |
media_status |
media_name |
media_type |
TE_order_id |
comarketer_org_id |
comarketer |
comarketer_same_org |
print_vendor |
cost_share |
order_quantity |
user_charge |
comarketer_charge |
final_total_cost |
order_date |
TE_sku |
printer_sku |
order_status |
preview_pdf |
Print Downloads
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
state |
user_licenses |
user_teams |
media_id |
media_name |
media_type |
media_status |
download_type |
downloaded_at |
preview_pdf |
Single Property Sites and Lead Capture Apps
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
state |
user_licenses |
user_teams |
site_id |
site_name |
template_name |
template_type |
status |
created_on |
mls_number |
views |
leads_created |
site_link |
Co-Marketing Partners
This section has the following templates:
- List of LO Users and CMPs
List of LO Users and CMPs
This template includes a report of co-marketing partners (CMPs) and their profile information, including connection status and associated users in the organization.
Common use cases include: finding count of connected CMPs by LO, connection status, incomplete CMP profile details, and completion percentage of CMP profiles
This report includes 1 row per co-marketing partner connection.
Tags
- Co-Marketing
- Users
- Partners
- LoanOfficers
Report File
List of LO Users and CMPs
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
user_teams |
Comarketing_Connection_Status |
connection_sent_at |
agent_user_id |
agent_f_name |
agent_l_name |
agent_email |
agent_user_status |
agent_mls_network |
agent_mls_number |
agent_website |
agent_company |
agent_job_title |
agent_testimonial_website |
agent_address |
agent_address_2 |
agent_city |
agent_state |
agent_zip |
agent_cost_center |
agent_location_id |
agent_phone_cell |
agent_phone_office |
agent_phone_fax |
agent_timezone |
agent_license |
agent_disclaimer |
agent_web_disclosure_text |
agent_bio |
agent_facebook |
agent_twitter |
agent_google |
agent_linkedin |
agent_youtube |
agent_application_url |
agent_short_name |
agent_org_logo |
agent_team_logo |
agent_profile_image |
agent_profile_completion_percentage |
f_name_completed |
l_name_completed |
company_completed |
address_completed |
city_completed |
state_completed |
zip_completed |
job_title_completed |
phone_cell_completed |
phone_office_completed |
timezone_completed |
mls_agent_id_completed |
mls_network_completed |
profile_img_completed |
logo_img_completed |
Contacts
This section has the following templates:
- Contact Groups List with Basic Contact Level Information
- Contact Groups List with Contact Count
Contact Groups List with Basic Contact Level Information
This template includes a report of all contacts in each group for each user. It also contains basic user and contact information details.
Common use cases include: finding individual contacts in a specific group in a user or across the organization; assigning new groups based on existing groups; standardizing and maintaining groups
This report includes 1 row per contact per group per user.
Tags
- Contacts
- Leads
- Groups
- Export
Report File
Contact Groups List with Basic Contact Level Information
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
user_teams |
contact_id |
f_name |
l_name |
email |
address |
address_2 |
city |
state |
zip |
phone_cell |
phone_home |
phone_office |
lead_source |
creation_date |
group_id |
group_name |
contact_added_to_group_at |
group_description |
user_editable |
smart_group |
org_wide_group |
required_group |
Contact Groups List with Contact Count
This template includes a report of users and their associated groups, with a count of contacts for each group. It also indicates whether a group is editable, a smart group, an organization-wide group, or a required group.
Common use cases include: determining type of groups, editability of groups, unused or most frequently used groups; standardizing and maintaining groups
This report includes 1 row per user per group.
Tags
- Contacts
- Leads
- Groups
Report File
Contact Groups List with Contact Count
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
user_teams |
group_id |
group_name |
group_description |
user_editable |
smart_group |
org_wide_group |
required_group |
group_created_at |
contact_count |
This section has the following templates:
- Email Template Access Settings
- Email Utilization by Template
- Email Utilization by Template, Type, Campaign
Email Template Access Settings
This template includes a set of reports that capture email templates and their associated settings and access type (organization, team, or user level).
Common use cases include: reviewing a complete list of email templates and associated settings (transaction, approval flow, recipient count approval); reviewing existing access; optimizing and maintaining access at user, team, and organization levels
Included Reports
- Email Team Settings – includes 1 row per team per email template
- Email Template Settings – includes 1 row per email template
- Email User Settings – includes 1 row per user per email template
Tags
- Users
- Teams
- Templates
- Settings
Report Files
Email Team Settings
| Columns |
|---|
organization_id |
org |
owner_user_id |
owner_user |
owner_user_email |
owner_user_role |
email_id |
email_name |
email_subject |
email_created_at |
email_updated_at |
email_folders |
email_tags |
email_file |
is_transactional |
team_id |
team_name |
priority |
allow_access |
connection_access |
allow_edit |
recipient_count_approval_threshold |
approval_flow_id |
approval_flow |
settings_created_at |
settings_updated_at |
Email Template Settings
| Columns |
|---|
organization_id |
org |
owner_user_id |
owner_user |
owner_user_email |
owner_user_role |
email_id |
email_name |
email_subject |
email_created_at |
email_updated_at |
email_folders |
email_tags |
email_file |
is_transactional |
allow_access |
connection_access |
allow_edit |
recipient_count_approval_threshold |
approval_flow_id |
approval_flow |
settings_created_at |
settings_updated_at |
Email User Settings
| Columns |
|---|
organization_id |
org |
owner_user_id |
owner_user |
owner_user_email |
owner_user_role |
email_id |
email_name |
email_subject |
email_created_at |
email_updated_at |
email_folders |
email_tags |
email_file |
is_transactional |
user_id |
user |
user_email |
user_role |
allow_access |
connection_access |
allow_edit |
recipient_count_approval_threshold |
approval_flow_id |
approval_flow |
settings_created_at |
settings_updated_at |
Email Utilization by Template
This template includes a report of all email templates in your library and template-level usage statistics.
Common use cases include: identifying the top templates used; managing tags and folders; identifying stagnant or unused templates
This report includes 1 row per email template. This report includes all email templates in your library. The starting and ending timestamps determine the time range of the usage statistics.
Tags
- Templates
- Utilization
Parameters
| Parameter | Description | Data Type |
|---|---|---|
send_date_start_time | Starting timestamp of the email send date range. | timestamp |
send_date_end_time | Ending timestamp of the email send date range. | timestamp |
Report File
Email Utilization by Template
| Columns |
|---|
organization_id |
org_name |
owner_user_id |
owner_user |
owner_user_email |
owner_user_role |
email_id |
email_name |
email_subject |
email_description |
is_transactional |
skip_dedupe |
email_created_at |
email_updated_at |
email_deleted_at |
email_folders |
email_tags |
email_file |
first_send_date |
last_send_date |
users_that_sent |
emails_sent |
emails_delivered |
emails_opened |
email_clicks |
emails_failed |
emails_suppressed |
emails_bounced |
emails_unsubscribed |
emails_complained |
Email Utilization by Template, Type, Campaign
This template includes a report of all email templates in your library and template-level usage statistics, further broken down by campaign type and campaign.
Common use cases include: identifying top templates used by campaign and campaign type; identifying stagnant and unused templates
This report includes 1 row per email template per campaign. It does not include templates that were not sent in the timeframe specified. The starting and ending timestamps determine the time range of the usage statistics.
Tags
- Templates
- Utilization
- Campaigns
Parameters
| Parameter | Description | Data Type |
|---|---|---|
send_date_start_time | Starting timestamp of the email send date range. | timestamp |
send_date_end_time | Ending timestamp of the email send date range. | timestamp |
Report File
Email_Utilization_by_Template-Type-Campaign
| Columns |
|---|
organization_id |
org_name |
owner_user_id |
owner_user |
owner_user_email |
owner_user_role |
email_id |
email_name |
subject |
email_type |
campaign_id |
campaign_name |
email_description |
email_created_at |
email_updated_at |
email_deleted_at |
email_folders |
email_tags |
email_file |
first_send_date |
last_send_date |
users_that_sent |
emails_sent |
emails_delivered |
emails_opened |
email_clicks |
emails_failed |
emails_suppressed |
emails_bounced |
emails_unsubscribed |
emails_complained |
Journeys
This section has the following templates:
- Journey Access by Journey
- Journey Access by User
- Journey Contacts
Journey Access by Journey
This template includes a report of all journeys in your library and journey-level access statistics.
Common use cases include: reviewing user access to journeys; identifying top journeys enabled, contact counts by journey, and stagnant or stale journeys
This report includes 1 row per journey.
Tags
- Journeys
- Access
- Users
Report File
Journey Access by Journey
| Columns |
|---|
organization_id |
org |
journey_id |
journey_name |
journey_created_at |
journey_updated_at |
journey_owner_user_id |
journey_owner_user |
journey_owner_email |
journey_owner_role |
journey_owner_status |
full_org_access |
team_level_access |
user_level_access |
teams_with_access |
num_teams_with_access |
user_with_access |
users_with_journey_available |
users_with_journey_active |
users_with_journey_inactive |
journey_leads |
unique_journey_leads |
active_journey_leads |
active_unique_journey_leads |
first_contact_onboarded_at |
latest_contact_onboarded_at |
Journey Access by User
This template includes a report of all journeys in your library and user-level access statistics.
Common use cases include: reviewing user access to journeys; identifying top journeys enabled, contact counts by journey, and stagnant or stale journeys
This report includes 1 row per user per journey. It does not include journeys that do not have any access granted.
Tags
- Journeys
- Users
- Access
Report File
Journey Access by User
| Columns |
|---|
organization_id |
org_name |
journey_id |
journey_name |
journey_created_at |
journey_updated_at |
journey_owner_user_id |
journey_owner_user |
journey_owner_email |
journey_owner_role |
journey_owner_status |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
user_teams |
journey_publish_status_for_user |
published_at |
unpublished_at |
allow_access |
allow_user_trigger_events |
allow_user_end |
allow_user_publish |
allow_user_unpublish |
allow_edit |
allow_template |
access_modified_at |
journey_leads |
unique_journey_leads |
active_journey_leads |
active_unique_journey_leads |
first_contact_onboarded_at |
latest_contact_onboarded_at |
Journey Contacts
This template includes a report of all contacts onboarded onto a journey in a specified period of time. It also includes the contact-specific onboarding trigger and last event for each instance of the contact.
Common use cases include: determining number of contacts onboarded, which contacts passed through a specific trigger or event, which contacts passed through specific journey statuses, and how LOs are using task outcomes
This report includes 1 row per contact per journey trigger.
Tags
- Journeys
- Contacts
- Leads
Parameters
| Parameter | Description | Data Type |
|---|---|---|
journey_onboard_start_time | Starting timestamp for contacts onboarded to journey. | timestamp |
journey_onboard_end_time | Ending timestamp for contacts onboarded to journey. | timestamp |
Report File
Journey Contacts
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
user_teams |
contact_id |
contact_f_name |
contact_l_name |
contact_email |
journey_id |
journey_name |
journey_lead_id |
journey_started_at |
journey_ended_at |
trigger_name |
trigger_description |
most_recent_event_name |
most_recent_event_description |
most_recent_event_time |
Print and Social
This section has the following templates:
- Print and Social List
- Print and Social Utilization per Template
Print and Social List
This template includes a report of all print and social templates in your library with folders, tags, and basic settings information.
Common use cases include: reviewing your library, tags, folders, cost splits, and expiring templates
This report includes 1 row per print or social media template. It includes all print and social media templates in your library.
Tags
- Social
- Settings
- Templates
Report File
Print and Social List
| Columns |
|---|
organization_id |
org |
media_id |
reference_number |
media_status |
media_name |
system_name |
is_comarketable |
media_type |
media_tags |
media_folders |
preview_image |
approval_flow_id |
approval_flow_name |
allow_access |
allow_comarketer_access |
org_cost_share_percent |
org_cost_share_user_id |
cost_share_user |
auto_pay_org_share |
lender_cost_share |
comarketer_cost_share |
te_sku |
printer_sku |
printer_id |
print_company |
template_created_at |
template_updated_at |
auto_archive |
expiration_date |
expires_in_days |
Print and Social Utilization per Template
This template includes a report of all print and social media templates in your library and template-level usage statistics.
Common use cases include: determining top templates used; managing tags and folders; identifying stagnant or unused templates
This report includes 1 row per print or social media template. It includes all print and social media templates in your library. The starting and ending timestamps determine the time range of the usage statistics.
Tags
- Social
- Templates
- Utilization
- Statistics
Parameters
| Parameter | Description | Data Type |
|---|---|---|
media_start_time | Starting timestamp associated with the media. | timestamp |
media_end_time | Ending timestamp associated with the media. | timestamp |
Report File
Print and Social Utilization per Template
| Columns |
|---|
organization_id |
org |
media_id |
media_name |
system_name |
media_type |
media_status |
reference_number |
description |
media_folders |
media_tags |
template_created_at |
template_updated_at |
template_deleted_at |
preview_image |
times_created |
users_that_created |
last_time_created |
downloads |
users_that_downloaded |
last_downloaded |
print_orders |
users_that_ordered |
last_print_order |
print_orders_recipient_count |
facebook_posts |
users_posted_to_facebook |
twitter_posts |
users_posted_to_twitter |
linkedin_posts |
users_posted_to_linkedin |
instagram_posts |
users_posted_to_instagram |
last_post_date |
User Data
This section has the following templates:
- User Info Report
- User Integrations
- User Login and Spoof List
User Info Report
This template includes a report of all users in your organization and their associated information, such as commonly requested account settings and marketing profile information.
Common use cases include: validating data; identifying missing data; understanding notifications enabled by the user
This report includes 1 row per user.
Tags
- Users
Report File
User Info Report
| Columns |
|---|
organization_id |
org |
user_id |
external_id |
username |
email |
user_status |
user_role_id |
user_role |
user_type |
last_login |
created_on |
last_modified |
tcpa_disclaimer_accepted_date |
org_threshold_approver_user_id |
org_threshold_approver_name |
user_sku |
saml_subject_id |
latest_activation_date |
latest_deactivation_date |
job_title |
f_name |
l_name |
company |
website |
testimonial_website |
phone_home |
phone_cell |
phone_office |
phone_fax |
address |
address_two |
city |
state |
zipcode |
timezone |
timezone_name |
cost_center |
location_id |
custom_ad_placement_compliance_ack_date |
collab_approval |
preferred_dialer_setting |
user_licenses |
user_teams |
disclaimer |
license_title |
agent_bio |
social_facebook |
social_twitter |
social_google |
social_youtube |
social_linkedin |
web_disclosure_text |
agent_logo_img |
application_url |
post_close_survey_url |
short_name |
spend_limit_week |
spend_limit_day |
icon_one_img |
icon_two_img |
icon_three_img |
user_quote |
wistia_id |
team_profile_img |
award_one_img |
award_two_img |
qr_code_img_one |
qr_code_img_two |
banner_one_img |
banner_two_img |
social_instagram |
social_tiktok |
social_whatsapp |
social_custom_one |
social_custom_two |
reviews_google |
reviews_facebook |
reviews_zillow |
reviews_yelp |
reviews_custom |
vanity_url |
appointment_scheduling_url |
referral_url |
customer_portal_url |
mobile_app_download_url |
bill_pay_url |
file_claim_url |
team_name |
team_tagline |
current_promotions |
veteran_status |
designations |
languages |
insurance_companies_represented |
insurance_plans_offered |
receive_daily_digest |
receive_new_task_alerts |
receive_email_lead_notifications |
receive_text_lead_notifications |
receive_print_order_reminders |
receive_comarketed_new_listing_alerts |
receive_comarketed_pending_listing_alerts |
org_logo_image |
team_logo_image |
profile_image |
User Integrations
This template includes a report capturing common integrations for users in your organization.
Common use cases include: auditing user integrations
This report includes 1 row per integration per user.
Tags
- Users
Report File
User Integrations
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
user_teams |
integration_name |
date_added |
User Login and Spoof List
The report in this template returns a list that captures all logins and spoofs by users in your organization. It also captures key details related to the user logging in and the spoofed user.
Common use cases include: auditing user logins to drive engagement; reviewing for unusual login activity; understanding where, when, and frequency of spoofing
This report includes 1 row per login or spoof event.
Tags
- Users
- Logins
- Spoofing
Parameters
| Parameter | Description | Data Type |
|---|---|---|
login_range_start_time | Starting date of report range. | timestamp |
login_range_end_time | Ending date of report range. | timestamp |
Report File
User Login and Spoof List
| Columns |
|---|
organization_id |
org_name |
user_id |
user_external_id |
user_f_name |
user_l_name |
user_email |
user_role |
user_status |
cost_center |
location_id |
user_teams |
action_type |
action_performed_on |
spoofed_into_user_id |
spoofed_into_user_name |
spoofed_into_user_email |
spoofed_into_user_role |
Old PDF version HERE