Group Messaging allows you to start a single SMS conversation with multiple loan participants — such as a borrower, co-borrower, and agent — so everyone receives the same updates in one shared thread.
Who can use this
Engage SMS users. Available on desktop; mobile access coming in a future release.
Start a group conversation
- Open the messaging inbox.
- Select New Conversation and choose the option to add multiple participants.
- Search for and select the loan participants you want to include. The participant picker surfaces co-borrowers, agents, and other relevant contacts based on their loan relationship.
- Compose your message and send.
Only participants who have opted in to SMS can be included. If a participant has opted out, they cannot be added to the thread and the send will be blocked for that contact.
View and reply to group conversations
Group conversations appear in your conversation list alongside individual threads, with a clear visual indicator that it is a group. Unread group messages are flagged the same way as individual unread messages.
Replies from any participant are visible to everyone in the thread.
Billing
Each message sent to a group conversation counts as one SMS segment per participant in the thread — the same as individual messages. Organizations with higher messaging volume can review current usage in the SMS Management usage graph.
Limitations
- Plain text SMS only. Media attachments (MMS) are not supported in this release.
- Conversations are limited to participants within your organization's tenant.
- Group conversations are user-initiated only; automated Journey-triggered group messages are not supported in this release.