- On the left navigation, click Leads & Contacts > Call Queue.
- Under the Standard sub page, click on the name of the contact.
- On the right side of the page, click the blue paper icon.
- A slide out page appears.
- Choose an outcome from the dropdown list.
- (Optional) Input notes about the outcome.
- (Optional) Create a follow-up task for this outcome.
- Click Save when finished.
