- On the left navigation, click Leads & Contacts > Call Queue.
- Under the Standard sub page, click on the name of the contact.
- View the contact details.
- Clicking View full history gives you a slide out screen where you can see all interaction history.
- Clicking View lead details opens up a new page that shows all contact details within the Communications Package feature.
- Clicking View all journeys opens a slide out screen that shows you the contact's journey history.
